REFUND POLICY

This Refund Policy applies to all subscription plans and purchases made through the HIRICA X platform ("Platform"), operated by HIRICA X.

All payments for HIRICA X are processed by Paddle.com Market Limited ("Paddle"), which serves as the Merchant of Record for all transactions. Refund requests are handled in accordance with Paddle's refund policies and applicable consumer protection laws.

If you wish to request a refund, you may do so by:

• Contacting our support team at support@hiricax.com with your account email and a description of the reason for your request.
• Contacting Paddle directly through the purchase receipt email you received at the time of payment.

All refund requests are reviewed on a case-by-case basis. We aim to respond to all refund requests within 5 business days.

Refunds may be granted in the following circumstances:

• Duplicate or Erroneous Charges: If you were charged more than once for the same subscription period or charged an incorrect amount due to a billing error, you are entitled to a full refund of the duplicate or excess charge.
• Service Unavailability: If a verified, sustained platform outage (exceeding 24 consecutive hours) directly prevented you from using the service during your billing period, you may be eligible for a prorated refund or service credit.
• Consumer Protection Rights: If you are located in the European Economic Area (EEA), the United Kingdom, or any jurisdiction with statutory cooling-off periods, you may exercise your right to a refund within the applicable statutory period (typically 14 days from the date of purchase), provided you have not substantially used the service during that period.
• Other Circumstances: Refund requests that do not fall into the above categories will be evaluated on a case-by-case basis, taking into account the specific circumstances and applicable consumer protection regulations.

You may cancel your HIRICA X subscription at any time through the billing portal in your dashboard settings. Upon cancellation:

• Your subscription remains active until the end of the current billing period.
• No further charges will be applied after the current period expires.
• You retain access to all features of your current plan until the billing period ends.
• Previously generated interview reports and data remain accessible for 90 days after the subscription period ends for data export purposes.

The Genesis plan is provided at no cost. No payment is collected and therefore no refund applies. We recommend using the Genesis plan to evaluate the Platform before subscribing to a paid plan.

Enterprise plans are governed by individual service agreements. Refund and cancellation terms for Enterprise customers are specified in their respective contracts and may differ from this policy.

Approved refunds are processed by Paddle and returned to the original payment method. Processing time is typically 5–10 business days, depending on your financial institution. You will receive confirmation from Paddle once the refund has been issued.

If a verified technical issue on our end causes an interview to fail or produce unusable results, we will credit the affected interview back to your monthly quota at no additional charge. Service credits are applied automatically and do not constitute a monetary refund.

We encourage you to contact us at support@hiricax.com or Paddle support before initiating a chargeback with your bank or card issuer. We are committed to resolving billing concerns promptly and fairly through direct communication.

We may update this Refund Policy from time to time. Material changes will be communicated via email or in-app notification at least 30 days in advance. The updated policy will be effective from the date stated at the top of this page.

For refund requests, billing inquiries, or questions about this policy:
HIRICA X
Email: support@hiricax.com
Website: hiricax.com

Paddle.com Market Limited acts as the Merchant of Record for all HIRICA X transactions. For payment-specific inquiries, you may also contact Paddle through the receipt email received at the time of purchase.